Refunds, returns, and resolutions.
We want customers to recognize a charge, understand what qualifies for return, and have a direct way to resolve an order issue. Contact customer service before sending anything back so we can confirm eligibility and issue return instructions.
Return window
Eligible items may be returned within 15 calendar days of delivery. Products must be unopened, unused, and returned in their original condition. Apparel and merchandise must be unworn, unwashed, and returned with their original tags and packaging. Opened, used, worn, washed, damaged-after-delivery, or incomplete items cannot be refunded or exchanged.
Non-returnable items
Sale items, combo or bundle offers, promotional items, gift cards, personalized merchandise, and items supplied free with an order are final sale unless required otherwise by law. For health and safety reasons, opened consumable products cannot be returned.
Requesting a return
Email customer service with your order number, the email address used at checkout, the item you want to return, and the reason for the request. Do not ship a return until it is approved. Unauthorized returns may be refused or delayed.
Return costs and fees
The purchaser is responsible for return shipping. Original shipping, free-shipping costs paid by us, and optional shipping-protection or insurance charges may be deducted from the refund. A 10% return fee applies after eligible shipping and service costs are deducted.
Refund timing
Returns are normally reviewed within five business days after arriving at our facility. Approved refunds are issued to the original payment method or, when agreed, as store credit. Please allow up to three business days for us to process an approved refund and an additional three business days for your financial institution to post it.
Damaged, missing, or incorrect orders
If an order arrives damaged, incomplete, or incorrect, contact us promptly with your order number and clear photos of the package, shipping label, packing materials, and products. Optional shipping protection may provide additional coverage for loss, theft, or damage while a shipment is with the carrier.
Return destination
After approval, returns should be addressed exactly as instructed to: 36 Circles LLC Returns, 4525 San Fernando Road, Unit G, Glendale, California 91204. Keep your tracking number until the return has been reviewed. Sending a package to this address does not guarantee eligibility or approval.
Statement descriptor and disputes
Charges may appear on a customer statement as ShockJuice and/or 36 Circles LLC. If you do not recognize a charge or believe there is an order problem, contact customer service before filing a payment dispute so we have an opportunity to investigate and resolve it. Fraudulent chargebacks may be contested using order, delivery, and communication records and may result in account restrictions or other remedies permitted by law.
Policy agreement
By placing an order, you agree to this Refund Policy and our Terms & Conditions.