Shipping that keeps up.
We work to get every ShockJuice order packed quickly and moving in the right direction. The delivery information below applies to orders placed through this website and may be updated as carrier services or store promotions change.
Free shipping
Free Ground Shipping is available on orders with a subtotal of $49 or more to the contiguous 48 states. Hawaii and Alaska are excluded from this Ground Shipping offer.
Free USPS Priority Shipping is available on orders with a subtotal of $100 or more to all 50 states. Orders shipping to Hawaii or Alaska must use a residential address, rather than a UPS Access Point, to qualify. Eligible free shipping is applied automatically at checkout.
Processing and delivery
Orders placed by 1:00 PM Pacific Time, Monday through Friday, usually ship the same business day, but processing may take up to two business days. Same-day shipping and next-day delivery are not guaranteed. Standard delivery may take up to nine business days, and any delivery date shown at checkout is an estimate.
During the December and January holiday rush, please allow one to three business days for processing. Orders are fulfilled in the order received.
Express shipping
Express options are delivered on business days. Orders placed on or near a weekend may not be collected by the carrier until the following business week. UPS and USPS service guarantees can be limited, and unforeseen carrier delays may occur after a package leaves our facility.
Tracking and address changes
A tracking number is emailed when your package enters transit. Tracking can take 24–48 hours to update. Please review your shipping address before placing an order and contact us immediately if you notice an error. Once a label is created or an order ships, we may be unable to change the address.
Availability and restrictions
Product availability and shipping eligibility can vary by location and may change without notice. If checkout reports that no delivery or payment method is available, an item in your cart may not be eligible for your destination. Contact customer service and we will help you review the order.
Carrier delays, holidays, and pickup
Weather, natural disasters, holidays, and carrier service interruptions can delay a package. Once a shipment is accepted by the carrier, ShockJuice is not responsible for carrier delays. We do not currently offer in-person order pickup. Packages are shipped in unmarked boxes labeled with our company name, 36 Circles LLC.